Refund policy

What you buy on Hammer History is delivered the moment you pay, so there is nothing to send back. This page says when we refund anyway, and how. Last changed 14 October 2026.

A sale or a model

By opening a price you ask us to deliver it at once, and you agree that the right to withdraw within 14 days ends once it is delivered. We still refund in full when the data was not what the page promised: a price that is not the one the auction house published, a model whose sales were not there, or a purchase you made twice by mistake. Write within 14 days of the purchase.

A subscription

You can cancel at any time on your profile, through Paddle. The subscription runs to the end of the period you paid and is not charged again; the remainder of a period is not refunded. A renewal you did not want is refunded in full if you write within 14 days of the charge.

How to ask

Write to daan@sterksolutions.nl from the address of your account, with the invoice number or the date of the payment and a line on what went wrong. A person answers within two working days. The refund is made by Paddle, our reseller, to the means you paid with, usually within five to ten working days. You can also ask Paddle directly at paddle.net.